Returns
If you need to return a product purchased from SSL Roofing, then you have 28 working days to do so. The returned goods must be in a resalable state, and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories. Please include your order number or we will not be able to locate the return.
If the return is due to missing or faulty parts, then we will offer a full refund or replacement provided we are aware of this within 14 calendar days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. However, unfortunately, we will not refund the shipping charge to get the goods to you in the first instance, for goods correctly supplied.
We reserve the right to charge a 20% restocking fee (of the original sale price) on products ordered in error. This will be chargeable at our discretion, and returned products would be assessed for this charge individually.
Special Orders & Trade Accounts:
Please note that special orders are not covered by our standard returns policy and will be dealt with on an individual basis. Special orders are determined as one-off orders or products that are not on the trade price list. For further queries on this, please email your account manager. Trade accounts are charged at our discretion on non-stock items; stock items are charged at 10% provided the items are in a resellable condition. Stock items are determined as products supplied on the trade price list, and provided to accounts by their account manager.
(Exception to the above will be on RAL colour orders, which are job specified & classed as a bespoke order)
Please post returns to the following address:
Sealant Supplies Ltd
40 – 44 Hemmells
Laindon North Industrial Estate
Basildon
Essex
SS15 6ED
This returns policy does not affect your legal rights.
Cancellation of Orders: You can cancel your order before shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Sealant Supplies Ltd website, or by phoning us on 01708 525866.
